If we received any complain from customer firstly we read it carefully and review Complain details and take necessary correction for specific order.
After that we arrange a meeting with concern department / section and do root cause analysis for identifying real cause. Based on root cause analysis we make corrective action plan and implement accordingly. Also make a list those management person will follow up this complain.
And assign specific duties & responsibilities to make corrective the complain.
Finally we send approved corrective action plan to the customer. Management meeting is arranged regarding this issue.
If the buyer sends Feedback or Complaint against shipped goods, factory
Adopts following procedure:
- Management meeting is arranged
- All points of feedback or Claim are discussed in detail
- Decision is made about the action plan
- Meeting is scheduled to review the follow up plan